TERMS AND CONDITIONS

1. Copyright
All content of this site is the intellectual property of ShoeDolly and is therefore protected by international copyright laws.

2. Orders
Your order represents an offer to us to purchase a product which is accepted by us only when we dispatch that product to you and is confirmed by the email we send to you confirming that we have dispatched your order. If for any reason we cannot fulfil your order we will refund your payment in full.

3. Dispatch
All orders are shipped from the UK. We aim to dispatch your order within 2 working days. When we dispatch your order, we will send you a dispatch confirmation e-mail.

4. Delivery
Deliveries to a UK address will usually take 2-5 working days after the order is placed. All orders will require a signature on delivery.

We are happy to dispatch orders to countries overseas. These orders would be tracked and a signature would be required on arrival. However, we do find that it is difficult to predict how long the parcel will be in transit. This varies greatly from one country to another and unfortunately this is beyond our control.

If the delivery address is outside the UK then please ensure that there are no import restrictions before placing your order. Also, any taxes or duty payable will be the responsibility of the customer and cannot be reclaimed from Shoe Dolly.

5. Returns
PLEASE send us an email to say you have returned shoes so we can keep an eye on the postal service.

You can return any item for an exchange or refund within 14 days of purchase.

Except for faulty goods, all items must be returned to us in a saleable condition. Returned items must be unworn and in their original box. Please bear in mind that they will be inspected when received. We strongly recommend that you try on your shoes in a carpeted area as shoes with clearly damaged soles will not be accepted by us.

Returned items must also be accompanied by the packing slip which you will have received with your shoes. Please indicate whether you require a refund or an exchange.

We recommend that you use a trackable delivery service such as Royal Mail “UK Tracked 48” which is fully trackable and includes compensation up to £150. The cost of this service for a parcel weighing up to 2 kg is £3.95

Please obtain and keep safe your proof of postage as ShoeDolly would not liable for goods in transit until they reach our premises. The cost of postage for returned items will be the responsibility of the customer. However, together with the refund for the shoes, we will also refund the original postage cost that you were charged on your order.

The address you should return your order to is:

ShoeDolly
67 Leathem Square
East Link Road
Dundonald
Belfast
BT16 2QL

Once your goods are accepted back into stock you will be issued with a refund or exchange but PLEASE remember to send us an email to say you have returned shoes so we can keep an eye on the postal service.

6. Privacy and Data Protection
ShoeDolly provides two payment options in the shopping cart process. The default setting is for direct credit card payment and the alternative is via PayPal. If you select the credit card option this will be handled securely by Stripe.com which is one of the secure international payment gateways for online shopping. If you select the PayPal option you will be transferred to the PayPal website where you can log-in to your own PayPal account and process your transaction there.

In either of the above methods, ShoeDolly DOES NOT store or have access to your debit or credit card details. We only have your email address and home/shipping address as a necessary part of the purchase and dispatch process. We do not use any bulk email messaging services and there is NO user account set-up required as part of the shopping experience.

7. Liability
We have made every effort to ensure that the information on this website is correct and honest however we cannot make any warranty that the website is error free. We therefore do not accept any liability for errors and we reserve the right to amend the information regarding our goods and services.

ShoeDolly does not accept any liability for any indirect or consequential loss arising from any delay in dispatch or delivery of your order or from the use of any of our products and services.